009bat Privacy Policy

Introduction

009bat ("we", "our", or "the platform") operates a safe and reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") will inform you about how we collect your personal information, why we collect it, how that information is used, and what steps we take to protect your information.

By using our website, creating an account, or using any of our services, you are giving your consent to the terms of this privacy policy. If you disagree with any part of this policy, we ask that you refrain from using our services.

009bat always treats user privacy as its highest priority. We believe that transparency and accountability are the core foundations of a trustworthy platform. We are therefore committed to maintaining complete transparency about our data practices.

Information Collection

009bat collects user information in a number of ways. The details are set out below:

2.1 Information You Provide Directly

During account registration, contact, or transactions, we collect the following information:

• Full name and date of birth
• Email address
• Mobile number
• National ID or passport number (for identity verification)
• Payment information such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details (if applicable)
• Address and location information

2.2 Automatically Collected Information

When you use our platform, we may automatically collect the following information:

• IP address and Device ID
• Browser type, version, and operating system
• Time of access to the platform and session duration
• Which pages were visited and how long was spent on them
• Log data relating to clicks, navigation, and gameplay
• Transaction history and betting activity

2.3 Information Received from Third Parties

In some cases we may receive additional information about you from legitimate third parties such as identity verification service providers or payment processors. This information is used only to confirm your identity and to prevent fraud.

Purpose of Information Use

009bat uses your information only for specific and legitimate purposes. These purposes are:

• Account Management: Creating, verifying, and keeping your account active.
• Service Delivery: Keeping services related to betting, casino games, bonuses, and promotions running.
• Financial Transactions: Completing deposit and withdrawal processes smoothly.
• Identity Verification: Preventing fraud, money laundering, and access by minors.
• Customer Service: Resolving your complaints, queries, and requests.
• Platform Improvement: Analysing user experience to improve services.
• Marketing Communications: Informing you about relevant offers and bonuses where you have given your consent.
• Legal Obligations: Complying with applicable laws and regulations.
• Security: Protecting the platform from unauthorised access and cyber attacks.

Cookies and Tracking

009bat uses cookies and similar tracking technologies to improve your browsing experience and to ensure the functionality of the platform.

4.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functionality Cookies: For remembering your preferences and settings.
• Analytics Cookies: For collecting aggregate information about how the platform is used.
• Security Cookies: For detecting fraudulent activity.

4.2 Cookie Controls

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may cause some important features of the platform to stop working correctly.

Sharing Information with Third Parties

009bat never sells or rents your personal information to third parties. However, we may share your information in the following limited circumstances:

• Service Providers: Our trusted technology partners, payment processors (such as bKash, Nagad, Rocket), and identity verification services that assist in operating our services.
• Legal Obligations: Where a competent court or government authority requests information in accordance with the law.
• Fraud Prevention: With regulatory bodies to assist in investigating unlawful activity.
• Business Restructuring: In the event of a company merger or acquisition, where the new party will be bound by the obligations of this policy.

All third-party partners are contractually obligated to maintain the confidentiality and security of your information.

Data Retention

009bat retains your personal information only for as long as necessary or as required to meet legal obligations.

• Information relating to active accounts is retained for as long as the account remains active.
• Even after an account is closed, financial and transaction information is retained for the period specified under applicable law.
• Once the specified period has passed, information is securely deleted or anonymised.

Information Security

To ensure the security of your information, 009bat has adopted industry-standard technical and organisational measures:

• SSL Encryption: All data exchanged between you and our servers is protected by 256-bit SSL encryption.
• Firewall and Anti-Intrusion System: Advanced firewalls are used to prevent unauthorised access.
• Two-Factor Authentication (2FA): A two-layer security system for accessing your account.
• Regular Security Audits: Regular security assessments are conducted through third parties.
• Restricted Access: Only authorised staff can view information, and only to the extent necessary.
• Encrypted Storage: Stored data is kept encrypted at all times.

Please note that no method on the internet is 100% secure. We strive to ensure the highest level of protection, but it is not possible to guarantee complete security. It is your own responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

Your Rights

As a registered user of 009bat, you have the following rights:

8.1 Right to Access Information

If you wish to know what information we have collected about you and how it is being used, you can contact us.

8.2 Right to Correct Information

If there is any error in your personal information, you can request that it be corrected. Most information can be updated directly from your account settings.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Right to Object to Processing

You may object to marketing communications or to certain specific processing of your information.

8.5 Right to Close Your Account

You may request to close your 009bat account at any time. It is important that all pending transactions are completed before the account is closed.

To exercise any of the above rights, contact our support team via live chat or at [email protected].

Privacy of Minors

009bat is a platform for those aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification is mandatory at registration. If a user is found to be under 21, their account will be closed immediately and all collected information will be securely deleted beyond what is required by legal obligations.

If you become aware that a minor has registered on our platform, please contact us.

Policy Changes

009bat may amend this privacy policy as needed. If any significant changes are made, we will inform you in the following ways:

• Via a notice on the website
• By sending a message to your registered email
• By showing a direct notification on the platform after you log in

If you continue to use the platform after the revised policy is published, this will be taken as evidence of your consent to the new policy. It is therefore in your interest to read the new policy once after any changes.

Contact

If you have any questions, concerns, or wish to exercise your rights regarding this privacy policy, please contact us: